On average most of the Security Matterz helpdesk calls are resolved during the initial call. This is attributed to the fact that all Security Matterz helpdesk operators are Computer Engineers with a Minimum of a BS Degree in Computer Engineering and are trained & certified on all the products to diagnose and resolve the most common types of issues.
Cross-product training ensures that Security Matterz support specialists can deal with problems arising from the implementation of a combination of networking and security products within an IT infrastructure. Experience of diverse security installations means they know how to get the best out of customers’ software investment to optimize IT security and reduce the administrative burden.