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Based on the ISO 9001:2000 Standards, Security Matterz will engender a culture where each individual is responsible and accountable for the quality of their work, ensuring that customers receive exactly what they have specified and ordered, First Time
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Operational problems will be resolved speedily and escalated, as relevant to departmental management and ultimately to the Chief Executive Officer
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By means of regular Customer Satisfaction Surveys, Security Matterz will monitor the quality of its service offering and use the information gained to continually improve its service